Provider: CallCalls Corp. (“we”, “us”, “our”), a company organised under the laws of the Republic of Panama, registered at Ricardo Arias Street, Advanced Building of the City of Panama, Republic of Panama, 0801.
These Terms govern your access to and use of our cloud call-center platform (the “Service”). They form a binding agreement between you (“Customer”, “you”) and us.
The Service is built for business use. By creating an account, clicking “I agree”, or using the Service, you confirm you accept these Terms and that the person accepting has authority to bind the business they represent.
Consumers. If you use the Service as an individual consumer and local mandatory law gives you rights that cannot be waived, nothing in these Terms removes those rights; the rest of these Terms still applies as far as the law allows.
3. The Service
We provide the Service on a software-as-a-service basis over the internet; you do not own a copy of the software. We may add, change, or remove features and will give reasonable notice of changes that materially reduce core functionality you rely on. We use sub-processors and telecom partners to deliver calls and numbers (see our Privacy Policy).
4. Accounts, verification, and security
You must give accurate registration details and keep them current. To prevent fraud and meet legal duties, we may verify your identity or your business before or after activation, and may request supporting information. We may refuse, suspend, or close an account if verification fails or information appears false.
You are responsible for everything done under your Account, for keeping credentials, API keys, and SIP credentials confidential, for setting User roles, and for telling us promptly about suspected unauthorised access.
5. Fees and prepaid Balance
The Service runs on a prepaid model. Usage charges (calls, numbers, messages) and any subscription/seat fees are drawn from your prepaid Balance. If your Balance runs out, affected services may stop until you top up. Top-ups are generally non-refundable except where mandatory law requires.
We may pass on surcharges if your traffic, or your breach of these Terms or of telecom rules, causes us extra cost from suppliers, carriers, or regulators. Prices exclude taxes unless stated. Raise billing disputes within 30 days; otherwise charges are treated as accepted.
6. Acceptable Use Policy
You must use the Service lawfully and in good faith. You and your Users must not:
Compliance is on you. You are responsible for the telecom, consumer, and privacy laws of every place you call, message, or operate, including any consents needed to call or record people.
We monitor traffic for fraud and abuse and may automatically pause outbound traffic above configured thresholds to protect you and the network, restoring service once resolved.
Numbers are assigned for your use during your subscription; you do not own them. Some countries require valid documents before activation — we may request these and may refuse, suspend, or revoke a number if requirements are not met or documents appear false. Where porting is supported it follows the carriers’ rules; we do not guarantee a port date. Unused, unpaid, or authority-revoked numbers may be reclaimed.
The Service can record calls and play recording announcements (multiple languages). Recording laws differ by country. You alone decide whether and what to record, enable the announcement where required, obtain and keep any required notice or consent, and store, access, and delete recordings lawfully. We provide the tools; the legal responsibility is yours.
The Service does not support emergency calls (such as local emergency numbers) and is not a replacement for traditional telephony. Emergency calling may be unavailable, may not transmit location, and will not work during an internet, power, or service outage. You must ensure your Users have another way to reach emergency services and must inform your Users and end-customers of this limitation.
We may be legally required to assist with lawful interception or to disclose data to a court, regulator, or law-enforcement authority. We comply with valid requests to the extent the law requires and, where permitted, take reasonable steps to inform you.
You own your Customer Data. You grant us a limited right to host, process, and transmit it to provide and support the Service, bill you, keep audit records, and comply with law. We act as a processor for personal data your Users and end-customers put into the Service, and as a controller for your account and billing data. We handle personal data under our Privacy Policy and applicable law, including, where relevant, Panama’s Law 81 of 2019 on personal data protection. You are responsible for having a lawful basis to put personal data into the Service.
We aim for high availability but do not offer a service level agreement (SLA); the Service is provided “as is” and “as available”. We may perform maintenance and will try to give notice where practical.
We may suspend or limit your Account if your Balance is insufficient, we suspect fraud or a security risk, you materially breach these Terms, or the law requires it. Where possible we give notice and a chance to fix the issue; for serious fraud, security, or legal risks we may act immediately.
Either party may terminate for convenience with 30 days notice, or for material uncured breach. On termination your right to use the Service ends; you may export Customer Data for 30 days, after which we may delete it, subject to records we must keep for legal, audit, or compliance reasons.
We and our licensors own the Service, software, and all related IP. You receive only a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback may be used by us freely.
Each party protects the other’s confidential information with reasonable care, uses it only to perform under these Terms, and discloses it only to those who need it under similar duties or where the law requires.
You warrant that you will use the Service lawfully and hold the rights and consents needed for your data and traffic. Except as expressly stated, and to the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and do not warrant the Service will be error-free or that calls will always connect.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, goodwill, or data. Our total aggregate liability is capped at the amounts you paid us in the 12 months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.
You will defend and indemnify us against third-party claims and costs arising from your Customer Data, your breach of these Terms or the AUP, your calls/messages/recordings, or your violation of telecom, consumer, or privacy law.
We may update these Terms and will give reasonable notice of material changes. Continuing to use the Service after a change takes effect means you accept it.
These Terms are governed by the laws of the Republic of Panama, and the courts of Panama City, Panama have jurisdiction, unless mandatory consumer law gives you other rights.
Neither party is liable for failure or delay caused by events beyond reasonable control, including upstream carrier or network outages.
Company: CallCalls Corp.
Address: Ricardo Arias Street, Advanced Building of the City of Panama, Republic of Panama, 0801
General / Support: support@callcalls.com
Legal: info@callcalls.com